"use strict"; const {Fragment: _Fragment, jsx: _jsx, jsxs: _jsxs} = arguments[0]; const {useMDXComponents: _provideComponents} = arguments[0]; function _createMdxContent(props) { const _components = { a: "a", code: "code", div: "div", em: "em", h1: "h1", h2: "h2", h3: "h3", h4: "h4", hr: "hr", li: "li", mermaid: "mermaid", ol: "ol", p: "p", path: "path", pre: "pre", span: "span", strong: "strong", svg: "svg", table: "table", tbody: "tbody", td: "td", th: "th", thead: "thead", tr: "tr", ul: "ul", ..._provideComponents(), ...props.components }; return _jsxs(_Fragment, { children: [_jsxs(_components.h1, { id: "zendesk-consolidation---system-architecture--design", children: [_jsx(_components.a, { className: "heading-link", href: "#zendesk-consolidation---system-architecture--design", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Zendesk Consolidation - System Architecture & Design"] }), "\n", _jsxs(_components.h2, { id: "document-purpose", children: [_jsx(_components.a, { className: "heading-link", href: "#document-purpose", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Document Purpose"] }), "\n", _jsx(_components.p, { children: "This document defines the technical architecture and design for the consolidated meshmifi.zendesk.com instance, including ticket routing, email integration, department structure, and Help Center configuration." }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "system-overview", children: [_jsx(_components.a, { className: "heading-link", href: "#system-overview", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "System Overview"] }), "\n", _jsxs(_components.h3, { id: "high-level-architecture", children: [_jsx(_components.a, { className: "heading-link", href: "#high-level-architecture", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "High-Level Architecture"] }), "\n", _jsx(_components.mermaid, { config: "{}", chart: "graph TD\n C(Customers) --> E1(billing\\@meshmifi.com)\n C --> E2(orders\\@meshmifi.com)\n C --> E3(support\\@meshmifi.com)\n C --> E4(sales\\@meshmifi.com)\n \n E1 & E2 & E3 & E4 --> Z(meshmifi.zendesk.com)\n \n Z --> T(Routing Engine)\n \n T --> B(Billing Department
Queue & Agents)\n T --> O(Orders Department
Queue & Agents)\n T --> S(Support Department
Queue & Agents)\n T --> X(Sales Department
Queue & Agents)\n \n Z --> H(Help Center Portal
End-User Access)" }), "\n", _jsxs(_components.h3, { id: "email-flow-detail", children: [_jsx(_components.a, { className: "heading-link", href: "#email-flow-detail", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Email Flow Detail"] }), "\n", _jsx(_components.mermaid, { chart: "graph TD\n A(Customer Email) --> B(support\\@meshmifi.com)\n B --> C(Zendesk Support Address)\n C --> D(Ticket Created)\n D --> E(Routing Trigger Fires)\n E --> F(Set Department: Support)\n F --> G(Support Queue)\n G --> H(Agent Assignment)\n H --> I(Customer Response)" }), "\n", _jsxs(_components.h3, { id: "department-email-routing", children: [_jsx(_components.a, { className: "heading-link", href: "#department-email-routing", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Department Email Routing"] }), "\n", _jsx(_components.mermaid, { chart: "graph TD\n subgraph Incoming\n E1(billing\\@meshmifi.com)\n E2(orders\\@meshmifi.com)\n E3(support\\@meshmifi.com)\n E4(sales\\@meshmifi.com)\n end\n \n subgraph Zendesk\n T(Routing Triggers)\n end\n \n subgraph Queues\n Q1(Billing Queue)\n Q2(Orders Queue)\n Q3(Support Queue)\n Q4(Sales Queue)\n end\n \n E1 --> T\n E2 --> T\n E3 --> T\n E4 --> T\n \n T --> Q1\n T --> Q2\n T --> Q3\n T --> Q4" }), "\n", _jsxs(_components.h3, { id: "data-migration-pipeline", children: [_jsx(_components.a, { className: "heading-link", href: "#data-migration-pipeline", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Data Migration Pipeline"] }), "\n", _jsx(_components.mermaid, { chart: "graph LR\n subgraph Sources\n S1(mitwireless
zendesk.com)\n S2(finderlogistics
zendesk.com)\n S3(omegaanalytics
zendesk.com)\n S4(stayconnect
zendesk.com)\n end\n \n S1 & S2 & S3 & S4 --> API(Zendesk API
Data Export)\n \n API --> N8N(n8n Automation)\n \n N8N --> MAP(Field Mapping &
Transformation)\n MAP --> DED(Deduplication)\n DED --> VAL(Validation)\n \n VAL --> IMP(Import to Target)\n IMP --> TAR(meshmifi
zendesk.com)" }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "email-infrastructure-architecture", children: [_jsx(_components.a, { className: "heading-link", href: "#email-infrastructure-architecture", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Email Infrastructure Architecture"] }), "\n", _jsxs(_components.h3, { id: "google-workspace-configuration", children: [_jsx(_components.a, { className: "heading-link", href: "#google-workspace-configuration", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Google Workspace Configuration"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Primary Organization" }), ": Google Workspace account managing meshmifi.com domain"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Domain" }), ": meshmifi.com (primary and only support domain)"] }), "\n", _jsxs(_components.h3, { id: "email-address-schema", children: [_jsx(_components.a, { className: "heading-link", href: "#email-address-schema", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Email Address Schema"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Department Addresses" }), " (at @meshmifi.com):"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:billing@meshmifi.com", children: "billing@meshmifi.com" }) }), "\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:orders@meshmifi.com", children: "orders@meshmifi.com" }) }), "\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:support@meshmifi.com", children: "support@meshmifi.com" }) }), "\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:sales@meshmifi.com", children: "sales@meshmifi.com" }) }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Total Email Addresses" }), ": 4"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Configuration" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Each email address is configured as a direct Zendesk support address" }), "\n", _jsx(_components.li, { children: "No forwarding or aliasing - direct email-to-ticket creation" }), "\n", _jsx(_components.li, { children: "Customers from all legacy accounts will transition to these addresses" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "email-delivery-flow", children: [_jsx(_components.a, { className: "heading-link", href: "#email-delivery-flow", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Email Delivery Flow"] }), "\n", _jsx(_components.pre, { children: _jsxs(_components.code, { className: "language-auto code-highlight", children: [_jsx(_components.span, { className: "code-line", children: "Customer → department\\@meshmifi.com → Zendesk Support Address → \n" }), _jsx(_components.span, { className: "code-line", children: "Ticket Created → Department Routing → Agent Queue\n" })] }) }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "zendesk-architecture", children: [_jsx(_components.a, { className: "heading-link", href: "#zendesk-architecture", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Zendesk Architecture"] }), "\n", _jsxs(_components.h3, { id: "instance-configuration", children: [_jsx(_components.a, { className: "heading-link", href: "#instance-configuration", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Instance Configuration"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Primary Instance" }), ": meshmifi.zendesk.com"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Licensing" }), ": [To be determined based on agent count]"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Integrations" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Google Workspace (email)" }), "\n", _jsx(_components.li, { children: "n8n (automation/migration)" }), "\n", _jsx(_components.li, { children: "Help Center (customer portal)" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "department-structure", children: [_jsx(_components.a, { className: "heading-link", href: "#department-structure", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Department Structure"] }), "\n", _jsxs(_components.h4, { id: "1-billing-department", children: [_jsx(_components.a, { className: "heading-link", href: "#1-billing-department", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "1. Billing Department"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Scope" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Invoice inquiries" }), "\n", _jsx(_components.li, { children: "Payment processing issues" }), "\n", _jsx(_components.li, { children: "Billing disputes" }), "\n", _jsx(_components.li, { children: "Account balance questions" }), "\n", _jsx(_components.li, { children: "Refund requests" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Email Address" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:billing@meshmifi.com", children: "billing@meshmifi.com" }) }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Ticket Routing" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsxs(_components.li, { children: ["Auto-tag: ", _jsx(_components.code, { className: "language-auto", children: "department:billing" })] }), "\n", _jsxs(_components.li, { children: ["Custom field: ", _jsx(_components.code, { className: "language-auto", children: "Department = Billing" })] }), "\n", _jsx(_components.li, { children: "View: \"Billing Queue\"" }), "\n"] }), "\n", _jsxs(_components.h4, { id: "2-orders-department", children: [_jsx(_components.a, { className: "heading-link", href: "#2-orders-department", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "2. Orders Department"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Scope" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Order placement" }), "\n", _jsx(_components.li, { children: "Order status inquiries" }), "\n", _jsx(_components.li, { children: "Fulfillment issues" }), "\n", _jsx(_components.li, { children: "Shipping questions" }), "\n", _jsx(_components.li, { children: "Order modifications" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Email Address" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:orders@meshmifi.com", children: "orders@meshmifi.com" }) }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Ticket Routing" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsxs(_components.li, { children: ["Auto-tag: ", _jsx(_components.code, { className: "language-auto", children: "department:orders" })] }), "\n", _jsxs(_components.li, { children: ["Custom field: ", _jsx(_components.code, { className: "language-auto", children: "Department = Orders" })] }), "\n", _jsx(_components.li, { children: "View: \"Orders Queue\"" }), "\n"] }), "\n", _jsxs(_components.h4, { id: "3-support-department", children: [_jsx(_components.a, { className: "heading-link", href: "#3-support-department", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "3. Support Department"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Scope" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Technical support" }), "\n", _jsx(_components.li, { children: "Troubleshooting" }), "\n", _jsx(_components.li, { children: "Product questions" }), "\n", _jsx(_components.li, { children: "General inquiries" }), "\n", _jsx(_components.li, { children: "Account assistance" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Email Address" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:support@meshmifi.com", children: "support@meshmifi.com" }) }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Ticket Routing" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsxs(_components.li, { children: ["Auto-tag: ", _jsx(_components.code, { className: "language-auto", children: "department:support" })] }), "\n", _jsxs(_components.li, { children: ["Custom field: ", _jsx(_components.code, { className: "language-auto", children: "Department = Support" })] }), "\n", _jsx(_components.li, { children: "View: \"Support Queue\"" }), "\n"] }), "\n", _jsxs(_components.h4, { id: "4-sales-department", children: [_jsx(_components.a, { className: "heading-link", href: "#4-sales-department", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "4. Sales Department"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Scope" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Pre-sales inquiries" }), "\n", _jsx(_components.li, { children: "Product information" }), "\n", _jsx(_components.li, { children: "Quote requests" }), "\n", _jsx(_components.li, { children: "Demos and trials" }), "\n", _jsx(_components.li, { children: "Partnership inquiries" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Email Address" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "mailto:sales@meshmifi.com", children: "sales@meshmifi.com" }) }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Ticket Routing" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsxs(_components.li, { children: ["Auto-tag: ", _jsx(_components.code, { className: "language-auto", children: "department:sales" })] }), "\n", _jsxs(_components.li, { children: ["Custom field: ", _jsx(_components.code, { className: "language-auto", children: "Department = Sales" })] }), "\n", _jsx(_components.li, { children: "View: \"Sales Queue\"" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "ticket-routing-logic", children: [_jsx(_components.a, { className: "heading-link", href: "#ticket-routing-logic", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Ticket Routing Logic"] }), "\n", _jsxs(_components.h3, { id: "email-based-routing", children: [_jsx(_components.a, { className: "heading-link", href: "#email-based-routing", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Email-Based Routing"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Primary Routing Mechanism" }), ": Trigger-based routing using receiving email address"] }), "\n", _jsxs(_components.h4, { id: "trigger-configuration-template", children: [_jsx(_components.a, { className: "heading-link", href: "#trigger-configuration-template", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Trigger Configuration Template"] }), "\n", _jsx(_components.pre, { children: _jsxs(_components.code, { className: "language-auto code-highlight", children: [_jsx(_components.span, { className: "code-line", children: "IF ticket is created\n" }), _jsx(_components.span, { className: "code-line", children: "AND receiving address is \"billing\\@meshmifi.com\"\n" }), _jsx(_components.span, { className: "code-line", children: "THEN:\n" }), _jsx(_components.span, { className: "code-line", children: " - Add tag: department:billing\n" }), _jsx(_components.span, { className: "code-line", children: " - Set custom field Department = Billing\n" }), _jsx(_components.span, { className: "code-line", children: " - Notify: Billing team\n" })] }) }), "\n", _jsx(_components.p, { children: _jsxs(_components.em, { children: ["(Pattern repeats for ", _jsx(_components.a, { href: "mailto:orders@meshmifi.com", children: "orders@meshmifi.com" }), ", ", _jsx(_components.a, { href: "mailto:support@meshmifi.com", children: "support@meshmifi.com" }), ", ", _jsx(_components.a, { href: "mailto:sales@meshmifi.com", children: "sales@meshmifi.com" }), ")"] }) }), "\n", _jsxs(_components.h3, { id: "custom-fields", children: [_jsx(_components.a, { className: "heading-link", href: "#custom-fields", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Custom Fields"] }), "\n", _jsx(_components.div, { className: "overflow-x-auto", children: _jsxs(_components.table, { children: [_jsx(_components.thead, { children: _jsxs(_components.tr, { children: [_jsx(_components.th, { children: "Field Name" }), _jsx(_components.th, { children: "Type" }), _jsx(_components.th, { children: "Values" }), _jsx(_components.th, { children: "Purpose" })] }) }), _jsxs(_components.tbody, { children: [_jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Department" }), _jsx(_components.td, { children: "Dropdown" }), _jsx(_components.td, { children: "Billing, Orders, Support, Sales" }), _jsx(_components.td, { children: "Primary department assignment" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Original Account" }), _jsx(_components.td, { children: "Text" }), _jsx(_components.td, { children: "[Source Zendesk account if migrated]" }), _jsx(_components.td, { children: "Migration tracking" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Customer Type" }), _jsx(_components.td, { children: "Dropdown" }), _jsx(_components.td, { children: "[TBD based on business needs]" }), _jsx(_components.td, { children: "Segmentation" })] })] })] }) }), "\n", _jsxs(_components.h3, { id: "view-configuration", children: [_jsx(_components.a, { className: "heading-link", href: "#view-configuration", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "View Configuration"] }), "\n", _jsx(_components.p, { children: "Each department has a dedicated view with filters:" }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Billing View" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Status: New, Open, Pending" }), "\n", _jsx(_components.li, { children: "Department: Billing" }), "\n", _jsx(_components.li, { children: "Sorted by: Priority (high to low), Created (oldest first)" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Orders View" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Status: New, Open, Pending" }), "\n", _jsx(_components.li, { children: "Department: Orders" }), "\n", _jsx(_components.li, { children: "Sorted by: Priority (high to low), Created (oldest first)" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Support View" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Status: New, Open, Pending" }), "\n", _jsx(_components.li, { children: "Department: Support" }), "\n", _jsx(_components.li, { children: "Sorted by: Priority (high to low), Created (oldest first)" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Sales View" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Status: New, Open, Pending" }), "\n", _jsx(_components.li, { children: "Department: Sales" }), "\n", _jsx(_components.li, { children: "Sorted by: Priority (high to low), Created (oldest first)" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "help-center-customer-portal", children: [_jsx(_components.a, { className: "heading-link", href: "#help-center-customer-portal", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Help Center (Customer Portal)"] }), "\n", _jsxs(_components.h3, { id: "purpose", children: [_jsx(_components.a, { className: "heading-link", href: "#purpose", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Purpose"] }), "\n", _jsx(_components.p, { children: "Replace improper Agent access with proper End-User portal access for customer ticket visibility." }), "\n", _jsxs(_components.h3, { id: "configuration", children: [_jsx(_components.a, { className: "heading-link", href: "#configuration", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Configuration"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "URL" }), ": meshmifi.zendesk.com/hc/en-us (or custom domain if configured)"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Features" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Ticket submission forms" }), "\n", _jsx(_components.li, { children: "Ticket status tracking" }), "\n", _jsx(_components.li, { children: "Knowledge base access" }), "\n", _jsx(_components.li, { children: "Community forums (optional)" }), "\n", _jsx(_components.li, { children: "Multi-language support (if needed)" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "branding", children: [_jsx(_components.a, { className: "heading-link", href: "#branding", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Branding"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Theme" }), ": [To be customized]"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Logo: MeshMiFi branding" }), "\n", _jsx(_components.li, { children: "Colors: Match brand guidelines" }), "\n", _jsx(_components.li, { children: "Custom CSS: [TBD]" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "access-control", children: [_jsx(_components.a, { className: "heading-link", href: "#access-control", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Access Control"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "End-Users" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Can view own tickets" }), "\n", _jsx(_components.li, { children: "Can submit new tickets" }), "\n", _jsx(_components.li, { children: "Can comment on own tickets" }), "\n", _jsx(_components.li, { children: "Can search knowledge base" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Agents" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Full Zendesk interface access" }), "\n", _jsx(_components.li, { children: "Can manage all tickets" }), "\n", _jsx(_components.li, { children: "Can create knowledge base articles" }), "\n", _jsx(_components.li, { children: "Can view all customer data" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "user--organization-structure", children: [_jsx(_components.a, { className: "heading-link", href: "#user--organization-structure", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "User & Organization Structure"] }), "\n", _jsxs(_components.h3, { id: "user-types", children: [_jsx(_components.a, { className: "heading-link", href: "#user-types", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "User Types"] }), "\n", _jsx(_components.div, { className: "overflow-x-auto", children: _jsxs(_components.table, { children: [_jsx(_components.thead, { children: _jsxs(_components.tr, { children: [_jsx(_components.th, { children: "Role" }), _jsx(_components.th, { children: "Access Level" }), _jsx(_components.th, { children: "Use Case" })] }) }), _jsxs(_components.tbody, { children: [_jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Administrator" }), _jsx(_components.td, { children: "Full system access" }), _jsx(_components.td, { children: "System configuration, user management" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Agent" }), _jsx(_components.td, { children: "Department-specific access" }), _jsx(_components.td, { children: "Handle tickets, customer interaction" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Light Agent" }), _jsx(_components.td, { children: "Limited agent access" }), _jsx(_components.td, { children: "View-only or specific workflow access" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "End-User" }), _jsx(_components.td, { children: "Help Center portal" }), _jsx(_components.td, { children: "Customers viewing their own tickets" })] })] })] }) }), "\n", _jsxs(_components.h3, { id: "organization-mapping", children: [_jsx(_components.a, { className: "heading-link", href: "#organization-mapping", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Organization Mapping"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Source Organizations" }), ": To be migrated from 4 source Zendesk accounts"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Consolidation Strategy" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Deduplicate organizations based on domain/company name" }), "\n", _jsx(_components.li, { children: "Merge user memberships where appropriate" }), "\n", _jsx(_components.li, { children: "Preserve organization-level custom fields" }), "\n", _jsx(_components.li, { children: "Link to appropriate domain source" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "automation--business-rules", children: [_jsx(_components.a, { className: "heading-link", href: "#automation--business-rules", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Automation & Business Rules"] }), "\n", _jsxs(_components.h3, { id: "triggers", children: [_jsx(_components.a, { className: "heading-link", href: "#triggers", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Triggers"] }), "\n", _jsxs(_components.ol, { children: ["\n", _jsxs(_components.li, { children: ["\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Department Routing" }), " (4 triggers - one per department)"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Condition: Email received at specific department address" }), "\n", _jsx(_components.li, { children: "Action: Set department field, add tag, notify team" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "SLA Management" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Condition: Department + Priority" }), "\n", _jsx(_components.li, { children: "Action: Set appropriate SLA policy" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Escalation" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Condition: Time-based or priority-based rules" }), "\n", _jsx(_components.li, { children: "Action: Escalate to supervisor, change priority" }), "\n"] }), "\n"] }), "\n"] }), "\n", _jsxs(_components.h3, { id: "automations", children: [_jsx(_components.a, { className: "heading-link", href: "#automations", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Automations"] }), "\n", _jsxs(_components.ol, { children: ["\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Ticket Age Reminder" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Condition: Ticket open > X hours" }), "\n", _jsx(_components.li, { children: "Action: Send reminder to assigned agent" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Satisfaction Survey" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Condition: Ticket solved" }), "\n", _jsx(_components.li, { children: "Action: Send CSAT survey after 24 hours" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Pending Ticket Cleanup" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Condition: Ticket pending > Y days" }), "\n", _jsx(_components.li, { children: "Action: Request update or auto-close" }), "\n"] }), "\n"] }), "\n"] }), "\n", _jsxs(_components.h3, { id: "macros", children: [_jsx(_components.a, { className: "heading-link", href: "#macros", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Macros"] }), "\n", _jsx(_components.p, { children: "Department-specific macro sets to be created:" }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Common responses" }), "\n", _jsx(_components.li, { children: "Status updates" }), "\n", _jsx(_components.li, { children: "Escalation procedures" }), "\n", _jsx(_components.li, { children: "Closing statements" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "data-migration-architecture", children: [_jsx(_components.a, { className: "heading-link", href: "#data-migration-architecture", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Data Migration Architecture"] }), "\n", _jsxs(_components.h3, { id: "migration-tool-stack", children: [_jsx(_components.a, { className: "heading-link", href: "#migration-tool-stack", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Migration Tool Stack"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Primary Tools" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Zendesk API (REST API v2)" }), "\n", _jsx(_components.li, { children: "n8n (workflow automation)" }), "\n", _jsx(_components.li, { children: "Custom scripts (if needed)" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "migration-workflow", children: [_jsx(_components.a, { className: "heading-link", href: "#migration-workflow", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Migration Workflow"] }), "\n", _jsx(_components.pre, { children: _jsxs(_components.code, { className: "language-auto code-highlight", children: [_jsx(_components.span, { className: "code-line", children: "Source Account → API Export → Data Transformation → \n" }), _jsx(_components.span, { className: "code-line", children: "Field Mapping → Validation → Import to Target → \n" }), _jsx(_components.span, { className: "code-line", children: "Verification → Cleanup\n" })] }) }), "\n", _jsxs(_components.h3, { id: "data-mapping", children: [_jsx(_components.a, { className: "heading-link", href: "#data-mapping", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Data Mapping"] }), "\n", _jsx(_components.div, { className: "overflow-x-auto", children: _jsxs(_components.table, { children: [_jsx(_components.thead, { children: _jsxs(_components.tr, { children: [_jsx(_components.th, { children: "Source Field" }), _jsx(_components.th, { children: "Target Field" }), _jsx(_components.th, { children: "Transformation" })] }) }), _jsxs(_components.tbody, { children: [_jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Ticket ID" }), _jsx(_components.td, { children: "Custom field: Original Ticket ID" }), _jsx(_components.td, { children: "Direct copy" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Ticket Subject" }), _jsx(_components.td, { children: "Subject" }), _jsx(_components.td, { children: "Direct copy" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Ticket Description" }), _jsx(_components.td, { children: "Description" }), _jsx(_components.td, { children: "Direct copy" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Requester Email" }), _jsx(_components.td, { children: "Requester" }), _jsx(_components.td, { children: "Lookup/create user" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Organization" }), _jsx(_components.td, { children: "Organization" }), _jsx(_components.td, { children: "Lookup/merge/create" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Custom Fields" }), _jsx(_components.td, { children: "Mapped Custom Fields" }), _jsx(_components.td, { children: "Field mapping table" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Tags" }), _jsx(_components.td, { children: "Tags" }), _jsx(_components.td, { children: "Prefix with source account" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "Status" }), _jsx(_components.td, { children: "Status" }), _jsx(_components.td, { children: "Direct copy" })] })] })] }) }), "\n", _jsxs(_components.h3, { id: "migration-phases", children: [_jsx(_components.a, { className: "heading-link", href: "#migration-phases", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Migration Phases"] }), "\n", _jsxs(_components.ol, { children: ["\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Test Migration" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Small data set" }), "\n", _jsx(_components.li, { children: "Validate process" }), "\n", _jsx(_components.li, { children: "Identify issues" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "User Migration" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Migrate all users" }), "\n", _jsx(_components.li, { children: "Deduplicate" }), "\n", _jsx(_components.li, { children: "Validate access" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Organization Migration" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Migrate organizations" }), "\n", _jsx(_components.li, { children: "Merge duplicates" }), "\n", _jsx(_components.li, { children: "Link users" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Ticket Migration" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Historical tickets" }), "\n", _jsx(_components.li, { children: "Attachments" }), "\n", _jsx(_components.li, { children: "Comments/history" }), "\n"] }), "\n"] }), "\n", _jsxs(_components.li, { children: ["\n", _jsx(_components.p, { children: _jsx(_components.strong, { children: "Validation & Testing" }) }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Data integrity checks" }), "\n", _jsx(_components.li, { children: "UAT with stakeholders" }), "\n", _jsx(_components.li, { children: "Performance testing" }), "\n"] }), "\n"] }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "security-architecture", children: [_jsx(_components.a, { className: "heading-link", href: "#security-architecture", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Security Architecture"] }), "\n", _jsxs(_components.h3, { id: "access-control-1", children: [_jsx(_components.a, { className: "heading-link", href: "#access-control-1", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Access Control"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Agent Permissions" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Department-based group assignments" }), "\n", _jsx(_components.li, { children: "View restrictions by department" }), "\n", _jsx(_components.li, { children: "Edit permissions based on role" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "End-User Permissions" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "View own tickets only" }), "\n", _jsx(_components.li, { children: "Submit tickets to any department" }), "\n", _jsx(_components.li, { children: "Comment on own tickets" }), "\n", _jsx(_components.li, { children: "Search public knowledge base" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "data-security", children: [_jsx(_components.a, { className: "heading-link", href: "#data-security", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Data Security"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Encryption" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "SSL/TLS for all connections" }), "\n", _jsx(_components.li, { children: "Zendesk handles data encryption at rest" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Authentication" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "SSO integration (optional, TBD)" }), "\n", _jsx(_components.li, { children: "Strong password policies" }), "\n", _jsx(_components.li, { children: "MFA for administrator accounts" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Compliance" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "GDPR-compliant data handling" }), "\n", _jsx(_components.li, { children: "Data retention policies" }), "\n", _jsx(_components.li, { children: "User data deletion procedures" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "performance--scalability", children: [_jsx(_components.a, { className: "heading-link", href: "#performance--scalability", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Performance & Scalability"] }), "\n", _jsxs(_components.h3, { id: "capacity-planning", children: [_jsx(_components.a, { className: "heading-link", href: "#capacity-planning", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Capacity Planning"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Current State" }), ": [To be assessed]"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Total ticket volume across 5 accounts" }), "\n", _jsx(_components.li, { children: "Active user count" }), "\n", _jsx(_components.li, { children: "Agent count" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Target Capacity" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Single instance handles all ticket volume" }), "\n", _jsx(_components.li, { children: "No performance degradation" }), "\n", _jsx(_components.li, { children: "Response time < 2 seconds for common operations" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "monitoring", children: [_jsx(_components.a, { className: "heading-link", href: "#monitoring", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Monitoring"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Metrics to Track" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Ticket creation rate by department" }), "\n", _jsx(_components.li, { children: "Average resolution time by department" }), "\n", _jsx(_components.li, { children: "Agent workload distribution" }), "\n", _jsx(_components.li, { children: "Email delivery success rate" }), "\n", _jsx(_components.li, { children: "Help Center usage statistics" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "integration-points", children: [_jsx(_components.a, { className: "heading-link", href: "#integration-points", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Integration Points"] }), "\n", _jsxs(_components.h3, { id: "email-integration", children: [_jsx(_components.a, { className: "heading-link", href: "#email-integration", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Email Integration"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Google Workspace" }), " → Zendesk support addresses"] }), "\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Forwarding rules" }), " for proper routing"] }), "\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Reply-to handling" }), " for domain consistency"] }), "\n"] }), "\n", _jsxs(_components.h3, { id: "api-integrations", children: [_jsx(_components.a, { className: "heading-link", href: "#api-integrations", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "API Integrations"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "n8n workflows" }), " for migration and automation"] }), "\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Custom integrations" }), " as needed for business systems"] }), "\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Webhook notifications" }), " for external systems (if needed)"] }), "\n"] }), "\n", _jsxs(_components.h3, { id: "future-considerations", children: [_jsx(_components.a, { className: "heading-link", href: "#future-considerations", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Future Considerations"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "CRM integration (if applicable)" }), "\n", _jsx(_components.li, { children: "Billing system integration" }), "\n", _jsx(_components.li, { children: "Inventory/order management system integration" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "reporting--analytics", children: [_jsx(_components.a, { className: "heading-link", href: "#reporting--analytics", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Reporting & Analytics"] }), "\n", _jsxs(_components.h3, { id: "department-dashboards", children: [_jsx(_components.a, { className: "heading-link", href: "#department-dashboards", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Department Dashboards"] }), "\n", _jsx(_components.p, { children: "Each department has dedicated dashboard showing:" }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Ticket volume trends" }), "\n", _jsx(_components.li, { children: "Resolution time averages" }), "\n", _jsx(_components.li, { children: "Agent performance metrics" }), "\n", _jsx(_components.li, { children: "Customer satisfaction scores" }), "\n", _jsx(_components.li, { children: "SLA compliance" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "executive-dashboard", children: [_jsx(_components.a, { className: "heading-link", href: "#executive-dashboard", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Executive Dashboard"] }), "\n", _jsx(_components.p, { children: "Organization-wide view showing:" }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Total ticket volume across departments" }), "\n", _jsx(_components.li, { children: "Department comparison metrics" }), "\n", _jsx(_components.li, { children: "Overall CSAT trends" }), "\n", _jsx(_components.li, { children: "Resource utilization" }), "\n", _jsx(_components.li, { children: "Cost per ticket" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "disaster-recovery--business-continuity", children: [_jsx(_components.a, { className: "heading-link", href: "#disaster-recovery--business-continuity", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Disaster Recovery & Business Continuity"] }), "\n", _jsxs(_components.h3, { id: "backup-strategy", children: [_jsx(_components.a, { className: "heading-link", href: "#backup-strategy", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Backup Strategy"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Zendesk Native Backups" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Automatic daily backups by Zendesk" }), "\n", _jsx(_components.li, { children: "30-day retention" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Additional Backups" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Weekly API exports for critical data" }), "\n", _jsx(_components.li, { children: "Store in separate location (cloud storage)" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "recovery-procedures", children: [_jsx(_components.a, { className: "heading-link", href: "#recovery-procedures", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Recovery Procedures"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Email Failure" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Temporary manual ticket creation" }), "\n", _jsx(_components.li, { children: "Email queue retention" }), "\n", _jsx(_components.li, { children: "Alternative contact methods" }), "\n"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Zendesk Outage" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Monitor Zendesk status page" }), "\n", _jsx(_components.li, { children: "Communicate with customers" }), "\n", _jsx(_components.li, { children: "Document issues manually" }), "\n", _jsx(_components.li, { children: "Resume operations upon restoration" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "change-management", children: [_jsx(_components.a, { className: "heading-link", href: "#change-management", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Change Management"] }), "\n", _jsxs(_components.h3, { id: "configuration-change-process", children: [_jsx(_components.a, { className: "heading-link", href: "#configuration-change-process", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Configuration Change Process"] }), "\n", _jsxs(_components.ol, { children: ["\n", _jsx(_components.li, { children: "Document proposed change" }), "\n", _jsx(_components.li, { children: "Test in sandbox (if available)" }), "\n", _jsx(_components.li, { children: "Obtain approval" }), "\n", _jsx(_components.li, { children: "Schedule maintenance window (if needed)" }), "\n", _jsx(_components.li, { children: "Implement change" }), "\n", _jsx(_components.li, { children: "Validate functionality" }), "\n", _jsx(_components.li, { children: "Document in change log" }), "\n"] }), "\n", _jsxs(_components.h3, { id: "version-control", children: [_jsx(_components.a, { className: "heading-link", href: "#version-control", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Version Control"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Configuration Tracking" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Document all trigger/automation changes" }), "\n", _jsx(_components.li, { children: "Maintain changelog" }), "\n", _jsx(_components.li, { children: "Regular configuration audits" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "technical-specifications", children: [_jsx(_components.a, { className: "heading-link", href: "#technical-specifications", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Technical Specifications"] }), "\n", _jsxs(_components.h3, { id: "zendesk-instance-details", children: [_jsx(_components.a, { className: "heading-link", href: "#zendesk-instance-details", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Zendesk Instance Details"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Instance URL" }), ": meshmifi.zendesk.com"] }), "\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "API Version" }), ": REST API v2"] }), "\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Plan Level" }), ": [TBD based on requirements]"] }), "\n", _jsxs(_components.li, { children: [_jsx(_components.strong, { children: "Region" }), ": [TBD]"] }), "\n"] }), "\n", _jsxs(_components.h3, { id: "custom-development", children: [_jsx(_components.a, { className: "heading-link", href: "#custom-development", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Custom Development"] }), "\n", _jsxs(_components.p, { children: [_jsx(_components.strong, { children: "Potential Custom Components" }), ":"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: "Custom ticket forms per department" }), "\n", _jsx(_components.li, { children: "Advanced reporting views" }), "\n", _jsx(_components.li, { children: "Integration scripts" }), "\n", _jsx(_components.li, { children: "Migration tools" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "next-steps", children: [_jsx(_components.a, { className: "heading-link", href: "#next-steps", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Next Steps"] }), "\n", _jsxs(_components.ol, { children: ["\n", _jsx(_components.li, { children: "🔄 Finalize email infrastructure setup" }), "\n", _jsx(_components.li, { children: "🔄 Complete Zendesk configuration (triggers, views, fields)" }), "\n", _jsx(_components.li, { children: "⏳ Test routing logic end-to-end" }), "\n", _jsx(_components.li, { children: "⏳ Configure Help Center branding" }), "\n", _jsx(_components.li, { children: "⏳ Develop migration scripts" }), "\n", _jsx(_components.li, { children: "⏳ Execute test migration" }), "\n"] }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "document-control", children: [_jsx(_components.a, { className: "heading-link", href: "#document-control", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "Document Control"] }), "\n", _jsx(_components.div, { className: "overflow-x-auto", children: _jsxs(_components.table, { children: [_jsx(_components.thead, { children: _jsxs(_components.tr, { children: [_jsx(_components.th, { children: "Version" }), _jsx(_components.th, { children: "Date" }), _jsx(_components.th, { children: "Author" }), _jsx(_components.th, { children: "Changes" })] }) }), _jsxs(_components.tbody, { children: [_jsxs(_components.tr, { children: [_jsx(_components.td, { children: "1.0" }), _jsx(_components.td, { children: "2025-10-10" }), _jsx(_components.td, { children: "Nicko Goodwin" }), _jsx(_components.td, { children: "Initial architecture document" })] }), _jsxs(_components.tr, { children: [_jsx(_components.td, { children: "1.1" }), _jsx(_components.td, { children: "2025-10-13" }), _jsx(_components.td, { children: "Nicko Goodwin" }), _jsx(_components.td, { children: "Minor edits/updates" })] })] })] }) }), "\n", _jsx(_components.hr, {}), "\n", _jsxs(_components.h2, { id: "references", children: [_jsx(_components.a, { className: "heading-link", href: "#references", children: _jsx(_components.svg, { xmlns: "http:www.w3.org/2000/svg", fill: "#ab2b65", viewBox: "0 0 20 20", className: "w-5 h-5", children: _jsx(_components.path, { fillRule: "evenodd", clipRule: "evenodd", d: "M9.493 2.853a.75.75 0 00-1.486-.205L7.545 6H4.198a.75.75 0 000 1.5h3.14l-.69 5H3.302a.75.75 0 000 1.5h3.14l-.435 3.148a.75.75 0 001.486.205L7.955 14h2.986l-.434 3.148a.75.75 0 001.486.205L12.456 14h3.346a.75.75 0 000-1.5h-3.14l.69-5h3.346a.75.75 0 000-1.5h-3.14l.435-3.147a.75.75 0 00-1.486-.205L12.045 6H9.059l.434-3.147zM8.852 7.5l-.69 5h2.986l.69-5H8.852z" }) }) }), "References"] }), "\n", _jsxs(_components.ul, { children: ["\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "/_Work/StayConnect/Projects/Support/Support+Project", className: "internal", "data-fs-resolved-file-path": "/_Work/StayConnect/Projects/Support/Support Project.md", children: "Support Project" }) }), "\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "/_Work/StayConnect/Projects/Support/Docs/Consolidation+Strategy", className: "internal", "data-fs-resolved-file-path": "/_Work/StayConnect/Projects/Support/Docs/Consolidation Strategy.md", children: "Docs/Consolidation Strategy" }) }), "\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "/_Work/StayConnect/Projects/Support/Docs/User+Roles+and+Permissions+Template", className: "internal", "data-fs-resolved-file-path": "/_Work/StayConnect/Projects/Support/Docs/User Roles and Permissions Template.md", children: "Docs/User Roles and Permissions Template" }) }), "\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "/_Work/StayConnect/Projects/Support/Tasks/Email+Infrastructure+Setup", className: "internal", "data-fs-resolved-file-path": "/_Work/StayConnect/Projects/Support/Tasks/Email Infrastructure Setup.md", children: "Tasks/Email Infrastructure Setup" }) }), "\n", _jsx(_components.li, { children: _jsx(_components.a, { href: "/_Work/StayConnect/Projects/Support/Tasks/Solution+Design+%26+Configuration", className: "internal", "data-fs-resolved-file-path": "/_Work/StayConnect/Projects/Support/Tasks/Solution Design & Configuration.md", children: "Tasks/Solution Design & Configuration" }) }), "\n", _jsx(_components.li, { children: "Zendesk API Documentation" }), "\n", _jsx(_components.li, { children: "Google Workspace Admin Documentation" }), "\n"] })] }); } function MDXContent(props = {}) { const {wrapper: MDXLayout} = { ..._provideComponents(), ...props.components }; return MDXLayout ? _jsx(MDXLayout, { ...props, children: _jsx(_createMdxContent, { ...props }) }) : _createMdxContent(props); } return { default: MDXContent };

Links to this page: